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Neon Fees
| Purchase Fee | £9.99 |
| Transaction Fees | |
| UK Purchase Transactions | Free |
| UK ATM withdrawals* | £0.99 |
| Oversears Purchase Transactions | Free |
| Overseas ATM withdrawals | Not allowed |
| Top Up Fees | |
| Phones 4u – Cash | Free |
| Phones 4u – Credit Card | 4% of load amount |
| Phones 4u – Debit Card | 99p |
| Bank Transfer (BACS) | Free (max £500 load) |
| PayPoint | 3% of load amount (max load £249) |
| Post Office | £0.99 (max load £250) |
| Online Credit Card | 4% of load amount |
| Online Debit Card | 99p |
| Card Limits | |
| Maximum Card Balance | £500 |
| Maximum Monthly Load | £1,000 |
| Online Credit Card Load (daily) | £250 |
| Online Debit Card Load (daily) | £250 |
| Maximum weekly debit/credit card load | £500 |
| Maximum daily ATM withdrawal | £100 |
| Information and Alerts | |
| Online Balance and Transactions | Free |
| Check Balance via Automated Phone Service | Local call rate from the UK, standard network rate when abroad |
| Load Alerts via Email | Free |
| Onilne Cad to Card Transfer | £0.20 |
| Customer Care | |
| Customer Care Line | 5p per minute from a BT landline, standard network rate when abroad |
| Lost and Stolen Line | Local call rate from the UK, standard network rate when abroad |
| SMS Services | |
| Check Balance via Text | No extra charge – standard network rates apply |
| Load Alerts | Free |
| Lock Your Card | £0.20 |
| Unlock Your Card | £0.20 |
| IVR Services | |
| Check Balance via Text | Standard network rates |
| Card to Card Transfers | Standard network rates |
| Lock Your Card | Standard network rates |
| Unlock Your Card | Standard network rates |
| Other Charges | |
| Replacement Card | £9.99 |
| Paper Statement | £10 |
| PIN issue / re-issue | Free |
| Dormancy Fee** | £1 per month |
| Revocation Fee | £20 |
| Investigation Fee | £20 |
| Closure | |
| Cancellation or Redepmtion Fee | £10 |
| Expiry | Card valid for 36 months |
*When you use your Prepaid Card at an ATM, you may also be subject to applicable fees, surcharge rules and regulations of the relevant ATM, or other financial institution or association. You should be advised before you confirm the transaction.
**A period of 90 consecutive days in which no money has been loaded onto or taken off the Card by you.